Client Information
Practical information about accessing services at Family Minded
This section brings together important information about appointments, fees, policies and your rights as a client.
Please select the area you need below.
​Need Help?
If you are unsure which information applies to you, please contact us and we will point you in the right direction.
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Fees & Funding
Information about our current fees, Medicare rebates, NDIS funding and other payment arrangements.
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Attendance Policy
Information about cancellations, missed appointments, late changes and how we manage regular appointment times.
Privacy Policy
Information about how Family Minded collects, stores, uses and shares personal and health information, including your rights regarding access and privacy.
Expected Behaviour Policy
Family Minded is committed to providing a respectful and safe environment for clients, families and staff.
This policy outlines the behaviour we expect from everyone who accesses our services and how concerns are managed.
Account Concerns
Information about invoices, outstanding accounts, payment difficulties and what to do if you have concerns about your account.
We encourage clients to contact us early if there is an issue so we can work through it with you.